We make sure that every transaction is secure and accepted by both the company and its customers. Only products that have passed the necessary safety and quality inspections are sold by us.
Refund and Cancellation Policy
Please be aware that any products that are damaged or tampered with upon arrival will be replaced with new ones. Within 48 hours of delivery, the customer may email or call the support team to request a refund. Our Products are not returnable because they are consumables with a short lifespan. Before the item or products are dispatched, the customer has to authorize cancellations. Please be aware that we do not accept cancellation requests after shipping.
Delivery dates may be changed by the delivery partner due to natural disasters or other circumstances. Our products get shipped via our expert delivery partners. We won’t be held responsible if a delivery is unsuccessful because the customer provided incorrect addresses. if a delivery attempt fails because the address was entered incorrectly. On the registration date, all policies take effect.
We at Wholesome are always open to customer suggestions on how to better serve them and will take all reasonable steps to guarantee you receive value for your money. Our team members are dedicated to driving customer satisfaction and engagement. Please feel free to contact us at any time if you have any questions (provided It’s within a time frame of our agents’ availability), and we’ll do all in our power to earn your trust and optimize our services to meet your demands.
Privacy Policy
This Privacy Policy governs which Wholesome collects, uses, maintains, and disseminates information about website visitors to www.wholesome.services. The Site and all wholesome services and products are covered by this policy on privacy. You agree to this policy by making use of this website. Please don’t use our Site if you disagree with this policy. If changes to this policy are posted and you continue to use the site, it will be deemed that you agree to the changes.
The www.wholesome.services website is not intended for individuals under the age of 18. Children under 18 are not knowingly subjected to our collection of personal information. Your name, email, cell number, phone number, street, city, state, pincode, and country may all be collected by us.
To confirm a purchase you made on our website or for other promotional purposes, we may contact you using the information you provide. Your information might be used by us to make better our website and products. Information that we get from you and information about you that we get from third parties may be combined.
You could receive information from us about special promotions or offers. Additionally, we might inform you of fresh features or products. Please be aware that when you place an order, some of your personal information will be passed on to third parties—such as vendors, courier companies, and other parties—who will need access to it for www.wholesome.services and them to carry out their duties and fulfill your order requirements.
We cannot ensure that any of your personal information, including private conversations, will ever be disclosed in ways not explicitly stated in this Privacy Policy.
If you have any questions about this Policy or other privacy concerns, you can also email us at info: info@wholesome.services
Cancellation Refund & Return Policy
The terms and conditions for cancellation, return, and refund of products listed and sold on www.wholesome.services and its mobile and tablet applications (“wholesome”) are outlined in this cancellation, return, and refund policy (“Policy”) as well as the Terms of Use. The term “Products” here refers to the products that are listed and sold on wholesome.
1.APPLICABILITY OF POLICY
You accept that the terms in this Policy will apply to your use of wholesome and/or any requests you make to purchase Product(s) through the wholesome. You are advised not to conduct business on wholesome if you do not agree to the requirements in this Policy. Please be aware that from time to time, we could change the terms of the Policy that govern your right to cancel, return, or receive a refund of a purchase order for a product from wholesome. Check the Policy each time you want to use wholesome to make sure you are aware of the terms and conditions in effect at the time
2.TERMS OF CANCELLATION
(a) You have the option to cancel the order before the product is dispatched. Once the dispatch process has begun, the order cannot be canceled.
(b) The request for cancellation of the order may be made by calling our customer care number, or by using any other method that may be occasionally informed to you.
(c) Upon receiving your request to cancel your order, it will be done so immediately. The reimbursement process will then begin 48 hours after the cancellation has been confirmed.
3.TERMS OF RETURN AND REFUND
(a) Within the time limits and by the terms stated, you may begin product returns. Subject to the conditions of this Policy, we would accept the request for the return of such a product.
(b) If you have received a Product that is eligible to return under the terms of this Policy, we suggest you file a request on the wholesome right away.
At our sole discretion, we’ll check to see if:
(a) We accept the Product’s damage and/or defect claims, or (b) the Product’s alleged non-compliances,
(b) If these defects, damage, or failures to comply are the result of our negligence, we shall accept or reject the request for a return by the results of our verification. To verify this, we can ask you to send us images of the damaged or defective product you got or grant permission for one of our personnel to schedule a visit to assess the Product. In addition, the evaluation of the damage or in its sole discretion, resolves the issue raised by the assessment report regarding the damage or concern reported in the return request.
(c) Thank you for your understanding that if you choose to cancel or return the Products, the refund amount for those Products that are returnable on the terms of this Policy will be processed within 1-2 business days from the date we verify the defect or the non-compliances in the Product. Only if the conditions set forth by wholesome are met will your reimbursement be executed. The amount of the refund will be credited to the original payment method you opted for. You acknowledge that, depending on the terms and restrictions of your financial institution or payment solution provider, it could take additional time than expected for your refund to appear in your account once it has been initiated.
(d) Please be informed that you will get refunds in your bank account (by the bank details that you submitted to us) for Products for which you had selected “Cash on Delivery” as a payment option.
(e) The request for a refund may occasionally take longer to process with banks or financial intermediaries. However, you can get in touch with us and we’ll be glad to help if the refund doesn’t happen before the specified period. Please be aware that any products that are damaged or tampered upon with arrival will be replaced with new ones. Within 48 hours of delivery, customers may email or call the support team if they want a refund.
Our Products are not refundable or returnable because they are consumables with a limited shelf life. Before the item or products are dispatched, the customer must execute cancellations. Please be aware that we do not accept cancellation requests after shipping.
4.CUSTOMER SUPPORT TEAM
For any feedback, concern, or query, you may please reach out to us at the below contact details:
Write to us at: info@wholesome.services
Mobile: +91 9095075124